If the originals are required, where should those be couriered? Will the payment be held until originals are validated?

  • As a standard procedure original physical copies are not required. 
  • In case such need arises the same would be intimated to the insured with the necessary details. 
  • In cases where physical documents are needed, they are called in to ascertain whether the claim can be deemed payable or not. 
  • The claim would be payable only after this process is complete. 

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