Assuming receipt of all the required documents – life cycle of a claim from receipt of documents to payment/denial /query may take up to 14 working days.
Post the claim is deemed payable it may take about 72 hrs for the payment to realise in the claimants account unless it is interrupted due to technical or operational issues.
Most of the times these 72 hrs are a part of the time up to 14 working days mentioned above.
These are standard guidelines. Rest assured as Onsurity team would be following up with the insurer to get the claims cleared quickly.